💬 Frequently Asked Questions (FAQs)
- What is RNVIVA?
RNVIVA is a fashion brand offering beautifully crafted imitation jewellery and stylish ladies’ handbags. We are registered in both India (as Eco Globe Manufacturer & Exporter) and the UAE (as RNVIVA Bizport), delivering quality with elegance.
- Do you ship internationally?
Yes! We ship across India, the UAE, and selected international locations. Shipping charges and delivery timelines vary based on location. You’ll see the exact rates at checkout.
- How long will it take to receive my order?
- India: 3–6 business days
- UAE: 2–5 business days
- International: 7–12 business days
Delays may occur due to holidays, customs, or courier issues.
- How can I track my order?
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can track your parcel on the courier’s website or using the link we provide.
- What payment methods do you accept?
We accept all major credit/debit cards, UPI, Net Banking, Apple Pay, Google Pay, and Cash on Delivery (COD) in selected regions.
- Is COD (Cash on Delivery) available?
Yes, COD is available in select pin codes in India and the UAE. Please note, COD orders may be subject to additional verification.
- Can I return or exchange my order?
Yes! You can request a return or exchange within 7 days of receiving your item — provided it’s unused, unworn, and in its original packaging.
Note: Earrings and customized items are non-returnable for hygiene and design reasons.
- What if I receive a damaged or wrong product?
We’re sorry! If your item arrives damaged or incorrect, contact us within 48 hours with photos. We’ll arrange a replacement or refund at no extra cost.
- Do you customize jewellery or bags?
We occasionally accept bulk or customized orders for events, gifts, or retail inquiries. Please reach out to us via email for more information.
- How can I contact RNVIVA?
You can contact our support team via:
📧 Email: 📧 info@rnviva.com
📞 WhatsApp 🇮🇳 +91 6289505418 | 🇦🇪 +971 504830975
📱 Instagram DM: @rnviva_official
We typically respond within 24 hours.