Privacy Policy

Effective Date: December 15, 2024

Welcome to RNVIVA!
Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or interact with our services.

This website is owned and operated by Eco Globe Manufacturer & Exporter (registered in India) and RNVIVA Bizport (registered in the UAE). Our brand name is RNVIVA.

1. Information We Collect

We collect the following types of personal information when you visit or make a purchase:

• Personal Identification: Name, phone number, email address, billing/shipping address
• Order Details: Items purchased, order history, payment details (processed securely)
• Device & Usage Info: IP address, browser type, pages visited, time spent, device information
• Communication Info: Feedback, messages, inquiries, and customer support requests

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders
• To improve your shopping experience
• To send order confirmations, shipping updates, and promotional offers
• To provide customer service and respond to inquiries
• To prevent fraud and ensure website security
• To comply with legal obligations (as applicable)

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share information with:

• Trusted service providers(e.g., payment gateways, logistics partners) to fulfill your orders
• Legal authoritieswhen required by law or to protect our rights
• Marketing platforms(e.g., Meta, Google) — only if you’ve consented to receive ads and promotions

4. Cookies & Tracking Technologies

Our website uses cookies to:

• Enhance your browsing experience
• Analyze website performance and user behavior
• Remember your preferences and cart items

You can manage cookies through your browser settings.

5. Data Security

We use industry-standard security protocols and encryption to protect your data. Your payment information is handled securely via trusted payment gateways and is never stored on our servers.

6. Your Rights

Depending on your location, you may have rights to:

• Access or update your personal data
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise these rights, email us at info@rnviva.com.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors.

8. International Data Transfers

Since we operate in India and the United Arab Emirates, your information may be processed or stored in either country. We ensure your data is protected regardless of location.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 info@rnviva.com
📞 🇮🇳 +91 6289505418‬‬ | 🇦🇪 +971 504830975‬‬