Return & Refund Policy
Effective Date: December 15, 2024
At RNVIVA, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help!
✅ Eligibility for Return
- You may request a return or exchange within 5 days of receiving your order.
- Items must be unused, unworn, and in original packaging with tags intact.
- Returns are accepted only for regular-priced items. Sale or discounted items are the final sale and cannot be returned.
- Earrings and personal accessories are non-returnable for hygiene reasons.
🚫 Non-Returnable Items
- Customized or pre-ordered products
- Items bought on clearance or during special promotions
- Used or damaged items not caused by RNVIVA
🔁 Exchange Process
- We offer exchanges only if you received a damaged or incorrect item.
- Email us at info@rnviva.com within 48 hours of delivery with clear pictures of the item and packaging.
- If approved, we will arrange for a pickup or guide you on how to ship it back.
💸 Refund Process
- Refunds will be issued to the original payment method within 5–7 business days after the returned item passes quality checks.
- Shipping charges are non-refundable.
- Return shipping costs will be borne by the customer, unless the product was faulty or wrong.
🚚 Shipping Policy
Effective Date: December 15, 2024
We’re happy to deliver your favorite RNVIVA styles across India, the UAE, and select international locations.
📦 Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next working day.
🌍 Shipping Options & Delivery Time
| Location | Estimated Delivery | Shipping Charges |
| India | 3–6 business days | ₹60 or Free over ₹999 |
| UAE | 2–5 business days | AED 20 or Free over AED 150 |
| International | 7–12 business days | Calculated at checkout |
🚨 Important Notes
- Delivery times may vary due to location, customs delays, or courier issues.
- RNVIVA is not responsible for delays caused by natural events, strikes, or courier service disruptions.
- Please ensure your shipping address is correct; we are not liable for misplaced deliveries due to incorrect information.
📦 Tracking Your Order
Once your order is shipped, you’ll receive an email or WhatsApp message with a tracking number and courier details.
💬 Need Help?
Reach out to us anytime 📧 info@rnviva.com
or WhatsApp
📞 🇮🇳 +91 6289505418 | 🇦🇪 +971 504830975